Shannon Alan Broadway

Cruise And Vacation Consultant

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Location:

1205 north 11Th St, Saint Louis, MO 63104

Industry:

Consumer Services

Work:

Expedia Cruiseshipcenters
Cruise and Vacation Consultant
Praxair Jun 2014 - Nov 2016
Customer Service Representative
Waste Management Mar 2009 - Apr 2014
Call Center Supervisor
Travelplex American Express Sep 2007 - Jan 2009
Team Lead
Charter Communications Oct 2006 - Sep 2007
Customer Care Advocate

Education:

Saint Louis Community College 2001 - 2010
Austin Community College 1992 - 1994

Skills:

Call Centers
Customer Service
Sales
Leadership
Account Management
Training
Customer Satisfaction
Team Building
Sales Management
Troubleshooting
Negotiation
Customer Experience
Outlook
Team Leadership
Management
Process Improvement
Time Management
Call Center
Contract Negotiation
Microsoft Office
Operations Management
Sales Operations
Coaching
Microsoft Excel
Microsoft Word
Salesforce.com
Recruiting
Microsoft Outlook
Performance Management
Forecasting
Employee Relations
Crm
Human Resources
Strategic Planning
Business Development
Customer Retention
Project Management
Sabre
Worldspan

Languages:

English

Call Center Supervisor At Waste Management, Inc.

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Position:

Call Center Supervisor at Waste Management, Inc.

Location:

Greater St. Louis Area

Industry:

Consumer Services

Work:

Waste Management, Inc. since Mar 2009
Call Center Supervisor
TravelPlex American Express Sep 2007 - Jan 2009
Team Lead
Charter Communications Oct 2006 - Sep 2007
Customer Care Advocate
Enterprise Rent-A-Car Mar 1998 - Aug 2004
Customer Care Agent
Southwest Airlines Nov 1998 - Apr 2004
Customer Service Agent

Education:

St. Louis Community College 2001 - 2010
Austin Community College 1992 - 1994

Skills:

Call Center
Customer Service
Microsoft Office
Sales
Process Improvement
Customer Satisfaction
Call Centers
Microsoft Excel
Troubleshooting
Negotiation
Outlook