AT&T since Aug 2007
Tier 2 Technical Support Team Lead
Education:
Milwaukee Area Technical College 2009 - 2012
businesses management
Skills:
Telecommunications Computer Network Operations Wireless Cisco Technologies Network Security Agile Methodologies Tcp/Ip Technical Support Call Centers Customer Service Iptv Voip Microsoft Office Wireless Networking Computer Hardware Router Configuration Wireless Routers Help Desk Support Windows Business Process Improvement Employee Training Performance Improvement Lesson Planning Ethernet Troubleshooting Software Documentation Networking Operating Systems Software Installation Routers Dns Hardware Dhcp
AT&T Milwaukee, WI Aug 2007 to Feb 2014 Technical Support Specialist - Tier II - Escalations Team LeadH.J. Martin and Sons Green Bay, WI Nov 1999 to Aug 2007 Flooring installation specialist - ForemanGreatland Corporation Green Bay, WI Dec 2006 to Feb 2007 Technical solutions associate