AT&T - Atlanta, Georgia since Apr 2011
Regional Associate Director, Training Design & Delivery for AT&T Digital Life
Education:
Georgia State University - J. Mack Robinson College of Business 1997 - 1999
MS, Decision Sciences
Georgia State University - J. Mack Robinson College of Business 1990 - 1995
BA, Computer Information Systems
Skills:
Training Vendor Management Leadership Management Telecommunications Call Centers Project Management Team Leadership Program Management Customer Satisfaction Employee Training Wireless Crm Call Center Sales Business Process Improvement Customer Experience Cross Functional Team Leadership Process Improvement Customer Retention Mobile Devices Learning Management Systems Analysis Knowledge Management Managed Services Software Documentation Workforce Management Coaching Operational Excellence Outsourcing Technical Support Project Planning Service Delivery Instructional Design Budgets Product Development Human Resources
Interests:
Running and Working Out Politics New Technologies and Gadgets Environment Photography Science and Technology Human Rights Travel Arts and Culture Electronics and Computers