Sarea Y Surmon

Business Consultant

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Location:

862 Mcalway Rd, Charlotte, NC 28211

Industry:

Financial Services

Work:

Protiviti
Experienced Senior Consultant
Bb&T Aug 2017 - Oct 2019
Assistant Vice President - Mortgage Lending Risk and Control Process Engineer
Bb&T Sep 2015 - Aug 2017
Assistant Vice President - Mortgage Lending Regulatory and Investor Process Engineer
Jpmorgan Chase & Co. Sep 2014 - Sep 2015
Rcsa Senior Control Analyst
Jpmorgan Chase & Co. Nov 2009 - Sep 2014
Senior Performance Analyst

Education:

Skills:

Training
Leadership
Coaching
Process Improvement
Call Centers
Program Management
Management
Customer Service
Organizational Development
Instructional Design
Training Delivery
Needs Analysis
Performance Management
Project Management
Project Planning
Credit
Policy
Employee Training
Vendor Management
Financial Services
Team Building
Customer Experience
Instructor Led Training
Workshop Facilitation
Leadership Development
Change Management
Relationship Management
Risk Management
Learning Management
Performance Consulting
Staff Development
Strategy
Training and Development
Captivate
Addie
Blended Learning
E Learning
Snagit
Learning Management Systems
Performance Improvement
Adult Education
Onboarding
Soft Skills
Business Process Improvement

Languages:

Spanish
English

Sarea Surmon

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Sarea Surmon Columbus, OH

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Work:

JPMorgan Chase

Nov 2009 to Present
Officer, Training Specialist II JPMorgan Chase
Columbus, OH
Mar 2008 to Nov 2009
Customer Care Supervisor JPMorgan Chase
Columbus, OH
Jun 2007 to Mar 2008
Customer Care Research Associate I JPMorgan Chase
Columbus, OH
Sep 2006 to Jun 2007 Ohio Department of Health
Columbus, OH
2004 to 2004
Intern

Education:

Skills:

Fluent in Spanish

Sarea Surmon Columbus, OH

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Work:

JPMorgan Chase

Oct 2011 to 2000
Assistant Vice President, Performance Analyst JPMorgan Chase
Columbus, OH
Nov 2009 to Oct 2011
Training Specialist II JPMorgan Chase
Columbus, OH
Mar 2008 to Nov 2009
Bilingual Customer Service Supervisor

Education:

Kent State University
Kent, OH
2002 to 2006
BA in International Relations Kent State University
Kent, OH
2002 to 2006
BA in Spanish

Skills:

Spanish, Fluency, Process Mapping, Training Delivery, Editing, Project Management and Team Management, Microsoft (Powerpoint,Excel, Word, Visio, SharePoint, Project), Knowledge of Prime and Subprime Mortgage Servicing