Customer Service Management • Complaint Management and Resolution • Operations Management • Customer Satisfaction Enhancement • Front End Supervision • Teambuilding and Training • Cost Reduction Strategies
Us Department of Homeland Security
Supervisory Transportation Security Officer
Us Department of Homeland Security
Supervisor
Elliott Travel Depew Nov 1997 - Mar 2005
Travel Consultant, Owner
Education:
Bryant & Stratton Business Institute 1988 - 1989
Associates, Associate of Arts, Travel and Tourism Management, Tourism, Travel Services Management, Travel, Tourism Management
Skills:
Customer Service Management Complaint Management and Resolution Operations Management Customer Satisfaction Enhancement Front End Supervision Teambuilding and Training Cost Reduction Strategies