Eddie E Walden

Eddie Walden

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Forecasting And Scheduling Manager At Electrolux Major Appliances

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Position:

Forecasting and Scheduling Manager at Electrolux Major Appliances

Location:

Augusta, Georgia Area

Industry:

Telecommunications

Work:

Electrolux Major Appliances since Mar 2012
Forecasting and Scheduling Manager
Electrolux Major Appliances Jul 2010 - Mar 2012
Customer Service Manager
Clear Harbor Jul 2009 - Feb 2010
Workforce Manager
Kennametal Nov 2006 - Jun 2008
U.S. Distribution Customer Service Site Manager
EarthLink Sep 2004 - Oct 2006
Global Workforce Management Operations Manager

Education:

Skills:

SAP
Customer Relations
Visio
Workforce Management
ACD
IEX
Meridian
CMS
Budget Development
Excel
Avaya
Word
Microsoft Office
PowerPoint
IVR
Outlook
Call Routing
Call Center
Lotus Notes
SharePoint
Customer Service
Optimization
Verint
Aspect
Forecasting
Scheduling
Team Leadership
Program Management
Capacity Planning
Customer Satisfaction
Vendor Management
Process Improvement
Operations Management
Metrics
Analysis
Hiring
Performance Management
Team Building
Customer Experience
Continuous Improvement
Problem Solving
Supervisory Skills
Call Center Development
Cost Reduction
Strategic Planning
Customer Retention
Contact Centre
Team Management
Planning
Business Process Improvement

Honor & Awards:

MCI “Director’s All Stars Ovation Award.” SallieMae "Excellence Award Winner"

Certifications:

Georgia Work Ready National Gold Certification, State of Georgia - WorkKeys