University of North Carolina at Chapel Hill
Adjunct Professor
Bcbsnc
Principal Interaction Architect
Humancentric Apr 2011 - Jul 2011
Senior Human Factors Engineer
Ibm Tivoli Software Jan 2007 - Apr 2011
Human Factors Engineer
Ibm Websphere Application Server Jan 2002 - Nov 2007
Human Factors Engineer
Education:
Virginia Tech 1998 - 2002
Doctorates, Doctor of Philosophy, Engineering
North Carolina Agricultural and Technical State University
Bachelors, Bachelor of Science, Engineering
Skills:
User Experience User Interface Design Human Factors Human Computer Interaction Human Factors Engineering Leadership Agile Methodologies User Interface Heuristic Evaluation Information Architecture Data Analysis Human Computer Interaction Contextual Inquiry Information Design Integration Interaction Design
Jeffrey Care - Morrisville NC, US Erik Burckart - Raleigh NC, US Ryan Urquhart - Durham NC, US David Schell - Raleigh NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 9/44
US Classification:
717124000
Abstract:
A system and method for analyzing configuration changes made to a computerized system. A configuration analysis system is provided that includes: a system for generating characteristic data for a captured set of configuration changes; an analyzer repository for storing a set of analyzers configured to analyze configuration changes, wherein each analyzer is associated with a rule relating to at least one predefined configuration change; and an analyzer selection system for selecting at least one analyzer from the analyzer repository by comparing the characteristic data with the rules of the associated analyzers.
Confirmation System And Method For Instant Messaging
Ryan Urquhart - Durham NC, US David Schell - Raleigh NC, US Vonetta Urquhart - Durham NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 9/00
US Classification:
715741000, 715758000, 715751000, 715743000
Abstract:
A system and method for confirming messages being sent within an instant messaging environment. An instant messaging system is disclosed, comprising a confirmation enablement system that allows a user to selectively enable a requires confirmation option for a contact associated with the user; and a send message interface that displays a confirmation requirement for messages being sent to the contact if the requires confirmation option is enabled, wherein the confirmation requirement must be confirmed by the user before the message can be sent.
Method, System And Program Product For Tracking Computer System Configuration Changes With Corresponding Message Responses
Erik Burckart - Raleigh NC, US Jeffrey Care - Morrisville NC, US David Schell - Raleigh NC, US Ryan Urquhart - Durham NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 15/177
US Classification:
709220000
Abstract:
Under the present invention, when a configuration change for a computer system is monitored and a message corresponding thereto is issued, a response to the message will be observed. Thereafter, the configuration change, the message and the response will be logged. In logging this information, the respective times and identities of corresponding users will be stored together. Thus, if an error condition results from the configuration change, a supervisor or the like will be able to access the log file and see (among other things): (1) the configuration change that caused the error condition; (2) the identity of the user who made it; and (3) the user's response to the corresponding message that was provided.
Li Chen - Cary NC, US Yongcheng Li - Cary NC, US Ryan Urquhart - Durham NC, US
International Classification:
G06F 17/30
US Classification:
707101, 707E17005
Abstract:
A system to apply persona styles to written communications. The system includes a communication analyzer and a modification engine coupled to the communication analyzer. The communication analyzer identifies an element of original content of a written communication and determines that the element of the original content of the written communication is incompatible with a selected persona style. The selected persona style defines a communication style. The modification engine modifies the original content of the written communication to replace the element of the original content with a substitute element that is compatible with the selected persona style.
- Armonk NY, US Yongcheng Li - Cary NC, US Govindaraj Sampathkumar - Cary NC, US Ryan Urquhart - Durham NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 17/27 H04L 12/58 H04L 29/08
Abstract:
A system to apply persona styles to written communications. The system includes a communication analyzer and a modification engine. The communication analyzer receives an element of original content of a written communication. The communication analyzer also receives a selection of a persona style. The selected persona style defines a communication style. The modification engine presents a substitute element to a user in response to a determination that the element of the original content of the written communication is incompatible with the selected persona style. The substitute element is compatible with the selected persona style.