Acclara Solutions
Talent and Leadership Development Manager
Cyixe
Talent and Leadership Development Manager
Molina Healthcare 2015 - 2017
Operations Manager
Vangent, Inc. 2013 - 2014
Senior Manager Customer Service
Louisiana Road Home Corporation 2006 - 2013
Customer Service Manager
Education:
Southern University at New Orleans 2004 - 2009
Bachelors, Bachelor of Arts, Business Administration, Management, Business Administration and Management
Skills:
Leadership Quality Management Team Building Ensures Compliance Public Speaking Strategic Problem Resolution Fiscal Accountability Training and Development Accountability Customer Satisfaction Business Process Re Engineering Negotiation and Analysis Multiple Site Management Software Documentation Process Improvement Strategic Planning Delegation and Empowerment Coordination and Supervision Observation and Auditing Operations Management Staffing and Retention Customer Service Dedication Program Management P/L Management Training Time Management Employee Training Customer Service Procurement Contracts Accurate Attention To Details Management Project Management Call Center Management Process Reengineering Call Centers Promotes Improvement Recruiting
First American Title Insurance Company Aug 2006 - Apr 2010
Customer Service Rep - Non Degreed
Cox Communications 2002 - 2005
Quality Assurance Rep
Cox Communications Jan 2002 - Nov 2005
Quality Assurance Re[
Education:
Saint Augustine Highschool 1989 - 1993
GED, General Studies
Skills:
P&L Writing Producing Policies and Procedures Attrition Distribution Accounting Printing Jwalk Houston Yahoo Retail Detail Oriented Sales Curriculum Design Accountability Floors Communication Mortgage Lending Negotiation New Clients Finance Louisiana Energy Quality Assurance Outside Sales Inventory Casino Computer Program Relationship Building Microsoft Word Operations Management Knowledge Base Microsoft Excel Marketing Bank Deposits Cash Rate Training Complaints Policy Icoms Customer Service Project Planning Management New Orleans Problem Solving Calls Organizational Leadership Sales Presentations Call Centers Pivotal Statistics Loans Recruiting Rivers Analysis Internal Audit
Youtube
Infernal Dreams Inquisition with Debbie Rocho...
RocknRolla Ryan Buckley gathers around the red table with the legendar...
Category:
Entertainment
Uploaded:
01 May, 2010
Duration:
5m 24s
Anecdotes
The best stories seem to write themselves Created by Atassi Production...
Category:
Film & Animation
Uploaded:
20 Oct, 2009
Duration:
5m
Gertrude's Bounce (aka sleigh bells)- Voodoo ...
Shell Lake Jazz Combo Camp: Lennie Foy's Combo, aka AFVLM aka Voodoo l...
Category:
Music
Uploaded:
21 Jul, 2009
Duration:
5m 5s
One By One- Voodoo Love
Shell Lake Jazz Combo Camp: Lennie Foy's Combo, aka AFVLM aka Voodoo l...
Category:
Music
Uploaded:
21 Jul, 2009
Duration:
5m 35s
Oleo- by Voodoo Love
Shell Lake Jazz Combo Camp: Lennie Foy's Combo, aka AFVLM aka Voodoo l...
Category:
Music
Uploaded:
21 Jul, 2009
Duration:
3m 15s
Double Feature (Part 2)
This is it, the final film from my school's film festival! This is "Do...
Category:
Entertainment
Uploaded:
15 Jun, 2010
Duration:
6m 12s
Blue Monk- Voodoo love
Kenny Davis's arrangement to Blue monk. Shell Lake Jazz Combo Camp: Le...
Category:
Music
Uploaded:
21 Jul, 2009
Duration:
4m 30s
My DVD Update June 1st 2010
www.beyondnerds.... in this video i talk about these movies... ON VHS...