Electronic Arts since Oct 2011
Vendor Manager
Electronic Arts - Austin, Texas Area Oct 2011 - Jun 2012
Vendor Quality Manager
Xerox Services - Austin, Texas Area Dec 2009 - Oct 2011
Operations Manager
Asurion Aug 2008 - Jul 2009
Quality Assurance Supervisor
2005 -2008 May 2003 - Jul 2009
Operations Supervisor
Education:
Fort Hays State University 1995 - 2000
B.A, English
Fort Hays State University 1994 - 1999
B.A., ENGLISH
Fort Hays State University 1999
B.A, English
Skills:
Call Center Quality Assurance Customer Service Technical Writing Project Management Customer Satisfaction Mobile Devices Software Documentation Leadership Customer Experience Training Process Improvement Team Leadership Cross-functional Team Leadership Management Vendor Management Coaching Project Planning Performance Management Operations Management Outsourcing
Interests:
Music, Writing Songs, Creating, Networking in the music business, Attending live music - Performing Live!
Jan 2014 to 2000 ACCOUNT MANAGER HARTE HANKSELECTRONIC ARTS (Video Gaming) Austin, TX Nov 2011 to Dec 2013 VENDOR MANAGERAFFILIATED COMPUTER SERVICES (ACS) Austin, TX Oct 2010 to Oct 2011 CALL CENTER MANAGERAFFILIATED COMPUTER SERVICES (ACS) Austin, TX Jun 2010 to Oct 2010 BUSINESS ANALYSTAFFILIATED COMPUTER SERVICES (ACS) Austin, TX 2009 to Jun 2010 OPERATIONS ANALYSTASURION Salina, KS 2008 to 2009 QUALITY ASSURANCE SUPERVISORASURION Salina, KS 2005 to 2008 OPERATIONS SUPERVISOR