Oracle - Miami/Fort Lauderdale Area since Jan 2012
HW Maint Sales - NOLA Caribbean Region
IBM 2009 - 2010
Maintenance and technical support manager
IBM de Venezuela 1989 - 2010
Employee
IBM de Venezuela - Venezuela Jul 2007 - Apr 2009
Maintenance and Technical Support Sales Manager
IBM Global Services 2004 - 2007
Professional development manager
Education:
Universidad Metropolitana (VE) 1982 - 1988
Systems Engineer, Information technology
Skills:
People Management Resource Management Lotus Notes Business Analysis Customer Relations Outsourcing Team Building Team Leadership Program Management Integration Business Management Metrics Account Management Customer Satisfaction Quality Assurance Business Process Planning Process Improvement Ms Project Customer Service Project Planning Sdlc Cross Functional Team Leadership Business Strategy Management Consulting Service Delivery Storage Pmo It Strategy Project Portfolio Management Telecommunications Vendor Management Solution Architecture Pre Sales It Management Software Project Management Requirements Analysis Cloud Computing It Service Management Business Process Improvement Itil Change Management It Outsourcing Project Delivery Project Management Team Management Visio Business Intelligence Enterprise Architecture Erp Operations Management Sales Operations Marketing Strategy Customer Relationship Management Sales Business Development Sales Management Microsoft Office Windows Salesforce.com Leadership Multi Cultural Team Leadership
Interests:
Animal Welfare Advocate
Languages:
Spanish Italian English
Certifications:
Scrum: the Basics Six Sigma Foundations Cloud Architecture: Core Concepts Ibm Training Oracle Training Salesforce Tips Learning Salesforce Salesforce For Sales Managers Master In-Demand Professional Soft Skills