Acacia Network
Senior Desktop Support Specialist
Acacia Network
Mis Helpdesk Support
New York Road Runners Oct 2014 - Mar 2016
Technical Support
Creative Artists Agency Aug 2015 - Oct 2015
Service Desk Administrator
Moody's Investors Service May 2015 - Jul 2015
Win 7 Migration Technician
Education:
Hunter College 1994 - 1996
Skills:
Help Desk Support Windows Xp Windows 7 Computer Hardware Troubleshooting Active Directory Laptops Technical Support Vmware Microsoft Office System Administration Networking Os X Operating Systems Customer Service Printers Software Installation Microsoft Exchange Sharepoint Windows Training Blackberry Remote Desktop Outlook Blackberry Enterprise Server Windows Vista Windows Xp Pro Wireless Networking Windows Server Team Leadership Customer Support System Deployment Microsoft Excel Microsoft Word Software Documentation Hardware Norton Ghost Service Desk Call Centers Iphone Support Asset Management Office 2010 Office 365 Desktop Computers Remote Troubleshooting Remote User Support Vendor Management
Columbia University New York, NY Dec 2014 to Mar 2015 Desktop SupportNYRR New York, NY Oct 2014 to Nov 2014 Technical SupportCDS New York, NY Jan 2014 to Jul 2014 Helpdesk/Technical SupportIT Move New York, NY Sep 2013 to Jan 2014 PC TechnicianWeightwatchers International New York, NY Mar 2010 to Mar 2013 Remedy/CA Service Desk Manager closing 40-60 tickets/dayTime Warner Cable Queens, NY Feb 2002 to Feb 2009 Service Technician
Education:
Hunter College 1996 Education/Math
Skills:
Inventory/Asset Management, Active Directory, Windows 7/8, Mac os10.7-10.10, Exchange environment, Microsoft Office Suite, Bitlocker
Ronald Ferrer 1977 graduate of Sylmar High School in Sylmar, CA is on Memory Lane. Get caught up with Ronald and other high school alumni from Sylmar High