Capital One 2014 - 2016
Head of Design Operations
Comcast 2014 - 2016
Director, Human Resources Systems User Experience
Capital One 2010 - 2014
Senior Manager User Experience
Ing 2007 - 2010
Product Owner
Ing 2004 - 2007
Website Manager
Education:
University of Delaware - Lerner College of Business and Economics 1998 - 2000
Master of Business Administration, Masters, Marketing
University of Delaware 1993 - 1997
Bachelors, Bachelor of Science, Marketing, Management
Skills:
User Experience Information Architecture User Interface Design User Centered Design Interaction Design Usability Usability Testing Web Analytics Content Management Mobile Applications Team Leadership Digital Strategy User Experience Design Agile Agile Leadership Agile Project Management Direct Banking Banking Internet Banking Axure Wireframes Heuristic Evaluation Persona Paper Prototyping Card Sorting User Analysis Sprints Retrospectives Seo Customer Experience Agile Methodologies E Commerce Requirements Gathering Vendor Management Sdlc Management Business Analysis Leadership Version One Jira Confluence Software Development Life Cycle
Certifications:
Certified Usability Analyst Certified User Experience Analyst License 2014-4890 License 2014-276 Human Factors International, License 2014-4890 Human Factors International, License 2014-276