Skills:
Skills Expert in installation, configuration and maintenance of Numara FootPrints Proven ability to troubleshoot and resolve hardware, software and networking issues. Strong oral and written communication skills, including creating presentations, graphs and charts. Confident, quick learner that can work in groups or independently and can develop, start and complete projects. Ability to interact effectively with all types of people from diverse backgrounds, levels of support and organization. Experience with Web Development, HTML, JavaScript, and PERL programming language. Efficient in MS Office products, Including but not limited to Access, Outlook, Project and PowerPoint. SQL databases and queries. Software troubleshot: Numara Footprints, MS Office Suite, MS Access, Lotus Notes, Windows [] 2000/Server 2003, Linux, Mac OS, AT&T Dialer, Cisco VPN, IE, Blackberry Enterprise Server (BES). Software used but not troubleshot: NWAdmin, User Manager, Console One, Timbuktu, PC Anywhere, rKaid remote access, Netscape, Sametime messaging and meeting, Corporatetime, Remedy, Lotus Notes Database, samples database, expense reporting software, dialup, highspeed and VPN, mainframe, IDX, PeopleSoft, other ticketing, Unix.