Comcast
Technician Proj Manager 3, Technology Support
Comcast
Senior Analyst, It Support, Itso
Comcast
Technician 3, It Support
Advaned Concepts May 2001 - Jul 2012
Service Manager, It
Skills:
Troubleshooting It Service Management Telecommunications Management Project Management Itil Customer Service Networking Technical Support Service Management Service Delivery Incident Management It Management Sla Outsourcing Process Improvement Team Leadership Bmc Remedy Mobile Device Management Microsoft Office Avaya Technologies Microsoft Sql Server Database Administration Microsoft Crm Airwatch Afaria Computer Hardware Servers Active Directory Customer Satisfaction Telephony Data Center Internet Protocol Suite Broadband Account Management Reporting and Analysis Uem Mdm Data Analysis Printer Support Sql Enterprise Mobility System Deployment Information Technology Customer Relationship Management Multiple Project Coordination Project Coordination Project Planning Sharepoint