American Cancer Society
Managing Director of Operations
American Cancer Society 2014 - 2016
Senior Director Operations
American Cancer Society Oct 2005 - 2013
Operations Director
Sears, Roebuck and Co. Jun 2000 - Aug 2005
Director of Workforce Management
Education:
The University of Texas at Austin 1988 - 1993
Bachelors, Bachelor of Arts, Sociology
Skills:
Leadership Forecasting Management Team Building Workforce Management Project Management Leadership Development Strategic Planning Customer Service Process Improvement Operations Management Cross Functional Team Leadership Call Center Program Management Call Centers Customer Experience Vendor Management Customer Satisfaction Change Management Performance Management Resource Management Business Process Improvement Contact Centers
Interests:
Health
Youtube
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