Raymond Michael Goss

US Patent:

6493447, Dec 10, 2002

Filed:

Nov 21, 1997

Appl. No.:

08/976162

Inventors:

Raymond G. Goss - Austin TX
Donald Ravenscroft - Colorado Springs CO

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 300

US Classification:

37926509, 37926601, 370352, 370401, 709203, 343700

Abstract:

The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agents Web browser and the customers Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customers browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.

US Patent:

6654815, Nov 25, 2003

Filed:

Oct 13, 1999

Appl. No.:

09/417327

Inventors:

Raymond G. Goss - Austin TX
Donald Ravenscroft - Colorado Springs CO

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

G06F 1516

US Classification:

709248, 345749

Abstract:

The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agents Web browser and the customers Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customers browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.

US Patent:

6687241, Feb 3, 2004

Filed:

May 24, 1999

Appl. No.:

09/317561

Inventors:

Raymond G. Goss - Austin TX

Assignee:

WorldCom, Inc. - Clinton MS

International Classification:

H04L 1264

US Classification:

370352, 379265

Abstract:

The present invention is an Enterprise Contact Server that enables customers to submit call-back requests to agents located at any one of a plurality of call centers via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Enterprise Contact Server first selects from skill level tables and agent status tables a qualified agent to whom a call-back request can be routed. The Enterprise Contact Server then enables the call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the selected qualified agent located at one of the plurality of call-back contact centers. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agents Web browser and the customers Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customers browser.

US Patent:

6697465, Feb 24, 2004

Filed:

Jun 23, 1998

Appl. No.:

09/103115

Inventors:

Raymond G. Goss - Austin TX

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 1500

US Classification:

379 9309, 370352, 370353, 370354, 370355, 370356, 379 9314

Abstract:

A computer controlled communications switch for use at a communications center having an agent interface unit for conducting communication calls to and from an agent over both a telephone network and a computer network. The computer controlled communications switch comprises a switching unit having first and second states. When the switching unit is in the first state, the switching unit connects the agent interface unit to the telephone network, and when the switching unit is in the second state, the switch connects the agent interface unit to the computer network The switching unit is controlled by a computer including a predetermined program so that the switching unit is in the first state when a call is made to or from the agent interface unit via the telephone network, and the switching unit is in the second state when a call is made to or from the agent interface unit via the computer network.

US Patent:

6748095, Jun 8, 2004

Filed:

Nov 2, 1999

Appl. No.:

09/433608

Inventors:

Raymond G. Goss - Austin TX

Assignee:

WorldCom, Inc. - Ashburn VA

International Classification:

H04R 2500

US Classification:

381374, 381375, 381388, 381390, 379430

Abstract:

A headset and a method for using a headset, to communicate with two separate devices. The headset comprises a mounting member for mounting and holding the headset on the head of a wearer, at least a first speaker, and means for connecting the speaker to the mounting member for holding the speaker adjacent an ear of the wearer. The headset further comprises first and second microphones, and a boom member connecting the microphones to the mounting member for holding the microphones adjacent the mouth of the wearer. A signal conducting circuit is provided for transmitting input communication signals from at least the first device to the first speaker, and for transmitting output communications from the first and second microphones to the first and second devices respectively.

US Patent:

7783755, Aug 24, 2010

Filed:

Aug 27, 2003

Appl. No.:

10/648427

Inventors:

Raymond G. Goss - Austin TX, US
Donald Ravenscroft - Colorado Springs CO, US

Assignee:

MCI Communications Corporation - Ashburn VA

International Classification:

G06F 15/173

US Classification:

709225, 709226, 709227

Abstract:

The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser. The TCP/IP session proceeds simultaneous with the telephone call between the agent and the customer.

US Patent:

8275478, Sep 25, 2012

Filed:

Mar 13, 2009

Appl. No.:

12/403632

Inventors:

Raymond G. Goss - Austin TX, US
Carmen A. Maxim - Austin TX, US
Jan Rothe - Dresden, DE

Assignee:

Globalfoundries Inc. - Grand Cayman

International Classification:

G06F 19/00

US Classification:

700112, 700117, 414217

Abstract:

A method includes designating a plurality of wafers as members of a group. A first subset of the wafers is housed in a first wafer pod and a second subset of the wafers is housed in a second wafer pod. The first wafer pod is routed to a first tool, and at least a first operation is performed on the wafers in the first subset using the first tool. The second wafer pod is routed to a second tool, and the first operation is performed on the wafers in the second subset using the second tool. The wafers in the first and second subsets are consolidated following the performing of the first operation.

US Patent:

8335581, Dec 18, 2012

Filed:

Jun 12, 2009

Appl. No.:

12/483891

Inventors:

Raymond G. Goss - Austin TX, US
Diwas Adhikari - Austin TX, US

Assignee:

Globalfoundries Inc. - Grand Cayman

International Classification:

G06F 17/00

US Classification:

700100, 700108, 700112, 700226, 700121, 700149, 700102, 700113, 700101, 700 96, 700230, 41422201, 41422202, 414281, 414937

Abstract:

Preparation of a wafer processing or measuring tool for a job can be initiated prior to assigning a wafer carrier to deliver wafers to the tool. The automated process may include transfer of wafers from a container, such as a bare wafer stocker, or between two tools.