Mustang Engineering Nov 2011 - Nov 2012
Application Support Analyst
AT&T Aug 2011 - Nov 2011
Technical Support Agent
Frontier Enterprises,Inc Mar 2006 - Jul 2010
Accounts Representative
Education:
Montclair State University
Skills:
Technical Support Business Analysis Sharepoint Vendor Management Troubleshooting Project Management Team Leadership Account Management Application Support Project Planning Databases Microsoft Sql Server Microsoft Office Customer Service Sql Requirements Analysis Software Documentation Business Management Solutions Operations Management Web Content Management System Administration Quality Assurance Networking Ssrs
Nov 2011 to 2000 Application Support AnalystAT&T Bellaire, TX Jul 2011 to Nov 2011 Tier 1 Support Agent (AT&T Internet Services)Frontier Enterprises, Inc Hackensack, NJ 2006 to 2010 Accounts RepresentativeNew Jersey Drapery Services Inc. Paterson, NJ Feb 2008 to Jun 2009 Quality Control Manager
Education:
Montclair State University Montclair, NJ 2010 to 2015 Information Technology in Computer Science
Skills:
Windows Operating Systems, Windows 2000, XP/Vista, Windows 7, Microsoft Lync,Microsoft SharePoint, Service Bench, Service Power Software, Mac Operating Systems, & Altiris Ticketing System
Mustang Engineering, Inc Houston, TX 2011 to 2012 Global Application Support AnalystAT&T Bellaire, TX 2011 to 2011 Tier 1 Support Agent (AT&T Internet Services)Frontier Enterprises-Hackensack,NJ
2006 to 2010 Accounts RepresentativeNew Jersey Drapery Services Inc Paterson, NJ 2008 to 2009 Quality Control Manager
Education:
Montclair State University 2010 Information TechnologyWestern Michigan University 2001 to 2003 Information Technology