Quan M Nguyen

US Patent:

20200184405, Jun 11, 2020

Filed:

Dec 6, 2018

Appl. No.:

16/212393

Inventors:

- Atlanta GA, US
Vijayan Nagarajan - Plano TX, US
Abhay Dabholkar - Allen TX, US
Billy Langston, JR. - Fort Worth TX, US
Matthew Rosenbloom - Dallas TX, US
Quan Nguyen - McKinney TX, US

International Classification:

G06Q 10/06
G06Q 10/04
G06N 5/02

Abstract:

A processing system may obtain historical job feature, network plant feature, and calendar feature data associated with customer premises installation jobs of a telecommunication network which include a dispatch of a customer premises technician. A plurality of the customer premises installation jobs may further include a dispatch of a network-based technician. The processing system may then generate, from the historical data, a prediction model for predicting whether additional customer premises installation jobs may include a dispatch of a network-based technician, apply the prediction model to job feature, network plant feature, and calendar feature data associated with a pending customer premises installation job, determine a likelihood score of whether the pending customer premises installation job may include a dispatch of a network-based technician based upon the prediction model, and assign the pending customer premises installation job to at least a first customer premises technician in accordance with the likelihood score.

US Patent:

20200184407, Jun 11, 2020

Filed:

Dec 10, 2018

Appl. No.:

16/215450

Inventors:

- Atlanta GA, US
Tejas Antani - Carrollton TX, US
Quan Nguyen - McKinney TX, US
Erian Laperi - Frisco TX, US
Mark D. Austin - Allen TX, US
Abhay Dabholkar - Allen TX, US

International Classification:

G06Q 10/06
G06Q 10/04
G06N 20/00

Abstract:

A processing system may obtain a request for a new assignment for field technician work associated with a customer premises of a telecommunication network and generate a hypothetical schedule for a future date for field technicians from a set of scheduled assignments in accordance with first optimization factors, the hypothetical schedule including bundles of scheduled assignments for field technician work, each bundle including scheduled assignments for an individual field technician for the future date. The processing system may then determine opportunity windows for scheduling the new assignment comprising time blocks for which individual field technicians are not scheduled to work one of the scheduled assignments in a respective bundle in accordance with the hypothetical schedule, rank the opportunity windows in accordance with second optimization factors, and provide to a customer associated with the customer premises, an offer of an opportunity window, the offer including a rank of the opportunity window.