American Express - Phoenix, Arizona Area since Apr 1987
Director - Global Network Process
Education:
Greensboro College 1999 - 2002
BS, Management & Economics
Skills:
Vendor Management Strategy Leadership Risk Management Program Management Cross Functional Team Leadership Call Centers Process Improvement Credit Cards Management Project Management Call Center Analytics Financial Services Portfolio Management Credit Crm Banking Training Relationship Management Business Process Analysis Executive Management Customer Experience Financial Risk Outsourcing Business Relationship Management Credit Risk Finance Business Process Improvement Contact Centers Strategic Planning Business Strategy Team Leadership
Interests:
Politics Boating Travel and Family
Certifications:
American Express - Six Sigma Training & Black Belt Certification American Express & Harvard Certificate In Leadership Excellence Jan 2018 - Jun 2018 Six Sigma