Phillip Rubino

Senior Consultant, Program Manager At Ciber

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Position:

Senior Consultant, Program Manager at Ciber, Principal at The Rocky Mountain Group, LLC, Board Member, Treasurer and Vice President at Rocky Mountain Chapter of HDI

Location:

Greater Denver Area

Industry:

Information Technology and Services

Work:

Ciber - Greater Denver Area since Jan 2013
Senior Consultant, Program Manager
The Rocky Mountain Group, LLC - Greater Denver Area since Sep 2012
Principal
Rocky Mountain Chapter of HDI - Greater Denver Area since 2011
Board Member, Treasurer and Vice President
RevGen Partners - Greater Denver Area Jun 2011 - Sep 2011
Sales Operations Consultant, Project Manager
Visa - Greater Denver Area Mar 2010 - Sep 2010
Project Leader, Operations Business Process Engineering (TechRP)

Education:

University of Denver 2001 - 2002
Certificate of Advanced Studies in Executive Leadership, Masters Program William Paterson University of New Jersey 1981 - 1985
Bachelor of Arts, Business Administration

Skills:

Call Center
Technology Support
Service Delivery
Customer Relationship Management (CRM)
Employee Performance Management
Financial Management
Multiple Project Management
Outsourcing Management
Business Process Improvement
Lean Initiatives
Service Management
Retail Brokerage
Financial Sector
Contingency Planning
Director of Customer Service
Director of Customer Care
Director of Client Service
Director of Customer Support
Payment Processing
Visa
Merrill Lynch
Telecommunications
FINRA
TIAA-CREF
IBM Global Services
Project Implementation
Operations Management
Help Desk Management
Desktop Support
SLA
ITIL
Business Process
Project Portfolio Management
Project Delivery
IT Operations
Banking Operations
Healthcare IT
Client Engagement
Client Interfacing
Client Retention
Customer Experience
Back Office
Director
Senior Management
Six Sigma
Institutional Clients
Corporate Management
Team Leadership
Cross-functional Team Leadership
Organizational Leadership

Interests:

Operations, Financial Services, Call Center, Contingency Planning, Customer Relationship Management, Employee Performance Management, Financial Management, Project Management, Outsourcing, Quality Improvement, Process Re-engineering, LEAN, Service Management, Technology Support, Balanced Scorecard, Business Development, Business Improvement, Business Performance, Management, Business Process Re-engineering, Business Restructuring, Business Transformation, Change Agent, Change Management, Continuous Improvement, Cultural Management, Cultural Transformation, Customer Service, Efficiency Enhancement, General management, Innovation, Lean Management, Operational Improvement, Operations Management, Organizational Development, Performance Improvement, Performance Management, Process Improvement, Program Management, Project Management, Service Management, Troubleshooting

Honor & Awards:

HDI Circle of Excellence Recognition • 2011 - President’s Circle • 2009 - Platinum Status • 2008 - Platinum Status • 2007 - Gold Status Professional Awards • 2009 - Recognized by CEO for Project Contribution • 1998 - Company Division Special Achievement Award • 1997 - Company Special Achievement Award • 1992 - Company Special Achievement Award

Certifications:

Help Desk Manager, HDI
ITIL® V2 Foundation Certificate in IT Service Management, Pink Elephant
ITIL® V2 Practitioner Certificate, How to Implement ITIL, Pink Elephant
ITIL® V3 Foundation Certificate, EXIN

Phillip Rubino

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