Phillip Francis Rubino

age ~63

from Castle Rock, CO

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Also known as:

Phillip F Rubino
Phil Rubino
Philip Rubino

Phone and address:: 1483 Morningview Ln, Castle Rock, CO 80109
303 953-2790

Connected to:

Phillip Rubino Phones & Addresses

1483 Morningview Ln, Castle Rock, CO 80109 • 303 953-2790
680 Tetbury Ct, Castle Rock, CO 80108 • 303 663-1885
Castle Pines, CO
Parker, CO
Littleton, CO
Denver, CO
Honolulu, HI

Work

Company:

Open to new opportunities
Sep 2010
Position:

Director of customer care | director of customer service | director of client service

Education

School / High School:

University of Denver
Jan 2001
Specialities:

Certificate of Advanced Studies in Executive Leadership in Masters Program

Skills

Call Center • Technology Support • Service Delivery • Customer Relationship Management (CRM) • Employee Performance Management • Financial Management • Multiple Project Management • Outsourcing Management • Business Process Improvement • Lean Initiatives • Service Management • Retail Brokerage • Financial Sector • Contingency Planning • Director of Customer Service • Director of Customer Care • Director of Client Service • Director of Customer Support • Payment Processing • Visa • Merrill Lynch • Telecommunications • FINRA • TIAA-CREF • IBM Global Services • Project Implementation • Operations Management • Help Desk Management • Desktop Support • SLA • Call Center • Technology Support • Service Delivery • Customer Relationship Management (CRM) • Employee Performance Management • Financial Management • Multiple Project Management • Outsourcing • Process Improvement • Process Re-engineering • Lean / Six Sigma • Service Management • Brokerage Operations • Financial Services • Contingency Planning and Business Recovery • Director of Customer Service • Director of Customer Support • Director of Client Services • Director of Customer Care

Resumes

Senior Consultant, Program Manager At Ciber

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Position:

Senior Consultant, Program Manager at Ciber, Principal at The Rocky Mountain Group, LLC, Board Member, Treasurer and Vice President at Rocky Mountain Chapter of HDI

Location:

Greater Denver Area

Industry:

Information Technology and Services

Work:

Ciber - Greater Denver Area since Jan 2013
Senior Consultant, Program Manager
The Rocky Mountain Group, LLC - Greater Denver Area since Sep 2012
Principal
Rocky Mountain Chapter of HDI - Greater Denver Area since 2011
Board Member, Treasurer and Vice President
RevGen Partners - Greater Denver Area Jun 2011 - Sep 2011
Sales Operations Consultant, Project Manager
Visa - Greater Denver Area Mar 2010 - Sep 2010
Project Leader, Operations Business Process Engineering (TechRP)

Education:

University of Denver 2001 - 2002
Certificate of Advanced Studies in Executive Leadership, Masters Program William Paterson University of New Jersey 1981 - 1985
Bachelor of Arts, Business Administration

Skills:

Call Center
Technology Support
Service Delivery
Customer Relationship Management (CRM)
Employee Performance Management
Financial Management
Multiple Project Management
Outsourcing Management
Business Process Improvement
Lean Initiatives
Service Management
Retail Brokerage
Financial Sector
Contingency Planning
Director of Customer Service
Director of Customer Care
Director of Client Service
Director of Customer Support
Payment Processing
Visa
Merrill Lynch
Telecommunications
FINRA
TIAA-CREF
IBM Global Services
Project Implementation
Operations Management
Help Desk Management
Desktop Support
SLA
ITIL
Business Process
Project Portfolio Management
Project Delivery
IT Operations
Banking Operations
Healthcare IT
Client Engagement
Client Interfacing
Client Retention
Customer Experience
Back Office
Director
Senior Management
Six Sigma
Institutional Clients
Corporate Management
Team Leadership
Cross-functional Team Leadership
Organizational Leadership

Interests:

Operations, Financial Services, Call Center, Contingency Planning, Customer Relationship Management, Employee Performance Management, Financial Management, Project Management, Outsourcing, Quality Improvement, Process Re-engineering, LEAN, Service Management, Technology Support, Balanced Scorecard, Business Development, Business Improvement, Business Performance, Management, Business Process Re-engineering, Business Restructuring, Business Transformation, Change Agent, Change Management, Continuous Improvement, Cultural Management, Cultural Transformation, Customer Service, Efficiency Enhancement, General management, Innovation, Lean Management, Operational Improvement, Operations Management, Organizational Development, Performance Improvement, Performance Management, Process Improvement, Program Management, Project Management, Service Management, Troubleshooting

Honor & Awards:

HDI Circle of Excellence Recognition • 2011 - President’s Circle • 2009 - Platinum Status • 2008 - Platinum Status • 2007 - Gold Status Professional Awards • 2009 - Recognized by CEO for Project Contribution • 1998 - Company Division Special Achievement Award • 1997 - Company Special Achievement Award • 1992 - Company Special Achievement Award

Certifications:

Help Desk Manager, HDI
ITIL® V2 Foundation Certificate in IT Service Management, Pink Elephant
ITIL® V2 Practitioner Certificate, How to Implement ITIL, Pink Elephant
ITIL® V3 Foundation Certificate, EXIN

Phillip Rubino

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Phillip Rubino Denver, CO

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Work:

Open to New Opportunities

Sep 2010 to Present
Director of Customer Care | Director of Customer Service | Director of Client Service Rocky Mountain Chapter of HDI

1998 to Present
Volunteer Board Member, Vice President of Finance RevGen Partners

Jun 2011 to Sep 2011
Contractor Visa

Mar 2010 to Sep 2010
Operations Business Process Engineering Consultant (TechRP) TIAA-CREF

Nov 2006 to Jul 2009
Director, Institutional Client Services aka Director of Customer Service Visa

Apr 2004 to Nov 2006
Client Service Implementation Manager, Debit Processing Services IBM Global Services

Jul 2003 to Apr 2004
On-Site Customer Service Manager (CCN) CIBER

Jul 2002 to Sep 2002
Consultant Merrill Lynch, Pierce, Fenner & Smith, Inc.

Mar 1985 to Jun 2002
Vice President of Technical Services and Operations | Customer Service

Education:

University of Denver
Jan 2001 to Jan 2002
Certificate of Advanced Studies in Executive Leadership in Masters Program William Paterson University of New Jersey
Jan 1981 to Jan 1985
Bachelor of Arts in Business Administration

Skills:

Call Center, Technology Support, Service Delivery, Customer Relationship Management (CRM), Employee Performance Management, Financial Management, Multiple Project Management, Outsourcing Management, Business Process Improvement, Lean Initiatives, Service Management, Retail Brokerage, Financial Sector, Contingency Planning, Director of Customer Service, Director of Customer Care, Director of Client Service, Director of Customer Support, Payment Processing, Visa, Merrill Lynch, Telecommunications, FINRA, TIAA-CREF, IBM Global Services, Project Implementation, Operations Management, Help Desk Management, Desktop Support, SLA, Call Center, Technology Support, Service Delivery, Customer Relationship Management (CRM), Employee Performance Management, Financial Management, Multiple Project Management, Outsourcing, Process Improvement, Process Re-engineering, Lean / Six Sigma, Service Management, Brokerage Operations, Financial Services, Contingency Planning and Business Recovery, Director of Customer Service, Director of Customer Support, Director of Client Services, Director of Customer Care

Vehicle Records

Phillip Rubino
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Address:

680 Tetbury Ct, Castle Pines, CO 80108
Phone:

303 663-6676
VIN:

5FNYF18797B020753
Make:

HONDA
Model:

PILOT
Year:

2007

Classmates

Find Phillip Rubino Cla...

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Phillip Rubino

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Schools:

Southfield-Lathrup High School Lathrup Village MI 1974-1978

Community:

David Casemore

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Phillip Rubino

Lived:

Denver, Colorado

Work:

Rocky Mountain Chapter of HDI - VP, Finance

Phillip Rubino

About:

You know how Customer Service Organizations and Call Centers, regardless of industry, are always looking for improved client satisfaction rates and more efficient process and procedures for positive b...

Tagline:

Passionate and Versatile Leader of Operations and Client Service Teams