5175 Pennway St, Philadelphia, PA 19124 • 215 288-6274
601 Godfrey Ave, Philadelphia, PA 19120
Pittsburgh, PA
Louisville, NE
Work
Company:
Northeastern, llc - Pittsburgh, PA
Jun 2011
Position:
Data entry clerk/quality assurance analyst
Education
School / High School:
Community College of Allegheny County- Pittsburgh, PA
Aug 2001
Specialities:
Computer Science
Skills
General Computing 15 years experience: ... • XP • Vista • NT • 95/98 • and Apple OSX. Setting up and troublesh... • repairing • maintaining • and troubleshooting desktop computer sys... • CD ROMs • hard drives • floppy drives • RAM • sound/video cards • and network cards. Microsoft Office Sui... • Excel • Outlook. Interactive Intelligence Suite... • Administrator • and Client.
Isbn (Books And Publications)
Befreit Von Angst Und Einsamkeit: Der Glaube In Der Gemeinde. [Mit Graph. Darst.]
Intermedix - Pittsburgh, PA since Mar 2013
TSS Manager
Intermedix - Greater Pittsburgh Area Aug 2012 - Mar 2013
Technical Support Specialist
Northeastern, LLC - Pittsburgh, PA Mar 2012 - Aug 2012
Business Analyst
Aitheras, LLC Jun 2011 - Oct 2011
Data Entry Extraordinaire
DialAmerica Marketing Oct 2009 - Jun 2011
Workforce Management Specialist
Education:
Community College of Allegheny County 2001 - 2001
John A Brashear High School 1997 - 2001
Skills:
Customer Service Computer Hardware Microsoft Office Html Call Centers Troubleshooting Windows Sales Access Microsoft Excel Outlook Powerpoint Microsoft Word Lotus Notes Process Improvement Call Center Adobe Acrobat Floppy Drives Ram Network Cards Hard Drives
Northeastern, LLC Pittsburgh, PA Jun 2011 to Oct 2011 Data Entry Clerk/Quality Assurance AnalystDialAmerica Marketing Pittsburgh, PA Oct 2009 to Jun 2011 Workforce Management SpecialistDialAmerica Marketing Pittsburgh, PA May 2009 to Oct 2009 Telephone Sales RepresentativeThe Exchange Pittsburgh, PA Aug 2007 to May 2009 Customer Service AssociateWilbraham, Lawler, & Buba Pittsburgh, PA Mar 2006 to Apr 2007 File ClerkCircuit City Pittsburgh, PA Aug 2004 to Mar 2006 Customer Service LeadUniscribe Professional Services Pittsburgh, PA Dec 2003 to Apr 2004 Imaging Production Specialist
Education:
Community College of Allegheny County Pittsburgh, PA Aug 2001 to Dec 2001 Computer ScienceJohn A Brashear High School Pittsburgh, PA Jun 2001 Diploma in Computer Science
Skills:
General Computing 15 years experience: Installation and management of operating systems including Microsoft Windows 2000, XP, Vista, NT, 95/98, and Apple OSX. Setting up and troubleshooting home networks to share files and internet connections. Building, repairing, maintaining, and troubleshooting desktop computer systems. Installing CPUs, CD ROMs, hard drives, floppy drives, RAM, sound/video cards, and network cards. Microsoft Office Suite 10 years experience: MS Office, Excel, Outlook. Interactive Intelligence Suite 2 years experience: Interactive Supervisor, Administrator, and Client.