Forgerock
Senior Customer Success Manager
Ibm
Client Success Manager - Mobile Customer Engagement
Ibm
Services Lead For Ibm Software Services For Collaboration
Ibm May 2000 - Feb 2013
Accelerated Value Leader
Ibm Nov 1997 - May 2000
Lotus Technical Team Lead - Latin America
Education:
The University of Texas at Austin 1988 - 1993
Bachelors, Bachelor of Arts, Economics
Skills:
Cloud Computing Lotus Solution Selling Enterprise Software Lotus Notes Saas Pre Sales Lotus Connections Solution Architecture Websphere Virtualization Sales Process Sales Enablement Account Management Aix Enterprise Architecture Professional Services Channel Partners Business Alliances Partner Management Software Industry Enterprise Content Management It Strategy Integration Middleware Go To Market Strategy Crm It Service Management Servers Demand Generation Ibm Aix Software As A Service Microsoft Office Business Development Strategic Planning Management Project Management Sales Leadership Team Leadership Customer Service Customer Relationship Management Customer Retention Customer Experience Customer Satisfaction
Frost & Sullivan
Professional Recruiter - North America, South America, and Europe
Robert Half Feb 1, 2014 - Jul 2016
Senior Recruiter and Account Executive
Independent Feb 1, 2014 - Jul 2016
Independent Executive Recruiter
Action Box Company, Inc. 2010 - Feb 2014
Independent Sales Associate
Time Warner Cable 2012 - 2014
Account Executive
Education:
St. Mary's University 2003 - 2007
Bachelors, Marketing
Texas A&M University - San Antonio
Master of Business Administration, Masters
Skills:
Leadership Customer Service Management Sales Team Building Account Management Cold Calling Recruiting Marketing Training B2B Strategic Planning Team Leadership Marketing Strategy Social Media Marketing Social Media Time Management Salesforce.com Sales Process Customer Retention Event Planning Selling Budgets Sales Operations Coaching Email Marketing Social Networking Sales Management Product Marketing Advertising Online Marketing Market Planning New Business Development Business Development Market Research Business Planning Competitive Analysis Contract Negotiation Cross Functional Team Leadership Customer Satisfaction Forecasting Inventory Management Marketing Communications Online Advertising Operations Management Process Improvement Product Management Purchasing Trade Shows Negotiation
Oct 2010 to 2000 Sales RepresentativeBates Container
Oct 2008 to Oct 2010 Junior Sales RepresentativeBill Miller's Bar
Apr 2008 to Oct 2008 B-Q 1st Associate (Assistant Manager)Women's Sports Foundation
Jul 2007 to Aug 2007Champs Sports San Antonio, TX Aug 2006 to May 2007Guess? Inc San Antonio, TX Jun 2006 to Aug 2006Express New York San Antonio, TX May 2006 to Jul 2006Old Navy Victoria, TX May 2003 to Aug 2003 Consistently met sales and credit card goalsAugustine Pedraza III Certified Public AccountantVictoria, TX Mar 2003 to May 2003
Education:
St. Mary's University San Antonio, TX Dec 2007 Bachelor of Business Administration in Marketing