University of Wisconsin-Oshkosh 1986 - 1991
B.S., Industrial and Organizational Psychology
Skills:
Management Leadership Call Centers Customer Satisfaction Process Improvement Team Leadership Team Building Strategic Planning Organizational Development Customer Service Operations Management Outsourcing Crm Vendor Management Account Management Training Performance Management Customer Experience Customer Retention Change Management Project Management Coaching Business Process Improvement Contact Centers Contract Negotiation Leadership Development Business Analysis Team Management Forecasting Business Development Business Strategy Marketing Strategy New Business Development Recruiting Strategy Cross Functional Team Leadership Facilities Management Direct Marketing Product Development Marketing Budgets Budget