Pamela J Wickerd

Pamela Wickerd Falcon, CO

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Work:

Alorica (Ryla, Inc.)

2010 to 2000
CUSTOMER CARE AGENT For several family members

2008 to 2010
Caregiver Ezenia! Inc
Colorado Springs, CO
2006 to 2008
ON-CALL SOFTWARE TECHNICAL SUPPORT WorldCom/MCI Telecommunications
Colorado Springs, CO
1994 to 2006
STAFF SPECIALIST, EXECUTIVE SECRETARY (SUPERVISOR) TakeCare Administrative Services Corp
Colorado Springs, CO
1989 to 1994
ADMINISTRATIVE ASSISTANT (SUPERVISOR) Data General Corporation
Fountain, CO
1987 to 1989
USER SERVICES COORDINATOR, ADMINISTRATIVE ASSISTANT First United Methodist Church
Colorado Springs, CO
1986 to 1987
SECRETARY (STENO)

Education:

Heald Business College
Sacramento, CA
1975 to 1976
Legal Secretary Certificate Hoopa Valley High School
Hoopa, CA
1972 to 1975
Valedictorian, GPA 3.97 Excel Partnership
Colorado Springs, CO
1998
Lead Auditor Certificate

Skills:

ADMINISTRATIVE/EXECUTIVE SUPPORT/SUPERVISOR - PERSONNEL ISSUES - CONTRACTOR SERVICES & AGREEMENTS - CONTRACTS/RFPS ASSISTANCE/COORDINATION - SAP/ARIBA - PO PROCESSING & AUDITING - ISO 9000/COORDINATOR - CERTIFIED LEAD AUDITOR - BANKRUPTCY CLAIMS RECONCILIATION - INBOUND CALL CENTER/CUSTOMER CARE SUPPORT - AFTER HOURS TECH SUPPORT - HELP DESK UTILIZING REMEDY - INSTALLATION/ADMINISTRATION OF WINDOWS AND SOLARIS SERVERS/CLIENTS - HELP DESK IMPLEMENTATION/SUPERVISOR FOR 3 COMPANIES - (IN TELECOMMUNICATIONS MIS OPERATIONS/HMO & COMPUTER HARDWARE FORESTRY EDUCATION MINISTRY - NEWSPAPER LUMBER MEDICAL - SOFTWARE DEVELOPMENT)