Duke Energy Corporation Nov 2018 - Jan 2019
Helpdesk Agent
Iqor May 2018 - Jun 2018
Customer Service Representative
Corporate Data Systems, Inc. Feb 2018 - May 2018
Helpdesk
Genius Goods Jun 2000 - Aug 2017
Technical Consultant
Key Benefit Administrators, Inc. Oct 2014 - Nov 2014
It Helpdesk
Education:
Central Piedmont Community College 2016
Central Piedmont Community College 2001 - 2001
Skills:
Technical Support Help Desk Support Remote Troubleshooting Remote Desktop Customer Service Call Centers Voip Remote User Support Windows Xp Pro Windows Desktop Computers Laptops Microsoft Excel Firewalls Internet Spanish Bilingual English/Spanish Html Tier Ii Windows 7 Windows 7 Migration Microsoft Word Web Development Troubleshooting Hardware Operating Systems Routers Switches Customer Satisfaction Windows Xp Computer Hardware Contact Centers Voice Over Ip
Interests:
Children Economic Empowerment Civil Rights and Social Action Currently Enrolled In A Education Environment Reading Science and Technology Human Rights Computer Training Arts and Culture
Genius Goods Charlotte, NC Jun 2000 to Mar 2014 Technical ConsultantGenius Goods Charlotte, NC Aug 2012 to Aug 2013 Help Desk AnalystGenius Goods Charlotte, NC Aug 2008 to Jun 2010 VoIP Tier 2 Technician