Customer Service • Microsoft Office • System Administration • Training • Help Desk Support • Software Documentation • Project Management • Technical Support • Higher Education • Public Speaking • Windows • Operating Systems • Troubleshooting
North Carolina State University - Office of Information Technology since Mar 2011
Call Center Manager
North Carolina State University Oct 2009 - Feb 2011
IT Resilience Analyst
North Carolina State University Jan 2007 - Oct 2009
Help Desk Process Manager
Skills:
Customer Service Microsoft Office System Administration Training Help Desk Support Software Documentation Project Management Technical Support Higher Education Public Speaking Windows Operating Systems Troubleshooting