PricewaterhouseCoopers LLP since Jun 1996
USIT Office Lead
PricewaterhouseCoopers LLP since Jun 1996
IT Coordinator
Harrah's North Kansas City Casino Jan 1994 - May 1996
Senior Support Technician
Computer Design & Drafting, LLC. Jul 1992 - Dec 1994
Help Desk Technician and Customer Liaison
Education:
Baker University 2011 - 2013
Bachelors, Business Administration and Management, General
University of Phoenix
Associates of Arts, Business
Skills:
Process Improvement Management Troubleshooting Training Project Management Risk Management Disaster Recovery Customer Satisfaction Change Management Team Leadership Vendor Management It Operations Inventory Management Staff Development It Service Management It Solutions Accounting Network Administration Auditing Information Technology Financial Analysis Financial Reporting Customer Support Operations Management It Hardware Support Business Process Improvement Data Analysis It Infrastructure Itil Microsoft Office Lotus Notes Lotus Smartsuite Citrix As400 Rs600 Workday Bmc Remedy Ticketing System Avaya Products Workforce Management Phone System Administration Active Directory Office 365 Content Management Systems Leadership Technical Support Customer Service
Interests:
Family Football Children Business Management Endurance Cycling Technology Education Environment Baseball Basketball Fishing Process Improvement Science and Technology Camping Bbq Hunting Animal Welfare