Neil Brosnahan

Senior Business Operations Analyst

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Location:

Lake Forest, CA

Industry:

Investment Management

Work:

Capital Group - Irvine, CA since Feb 2011
Business Systems Analyst
Hewlett-Packard - Singapore Jan 2009 - Oct 2010
IT Service Management (ITIL) Consultant
Hewlett-Packard - Singapore Aug 2008 - Jan 2009
Service Delivery Manager
EDS - San Diego, CA Oct 2005 - Aug 2008
Operations Project Manager
EDS - San Diego, CA Aug 2004 - Oct 2005
Service Desk Duty Manager

Education:

Skills:

Trend Analysis
Contract Negotiations
Quality Assurance
It Operations Project Management
Mentoring
Six Sigma
It Service Management
Service Delivery
Itil
Incident Management
Operations Management
Program Management
Contract Negotiation
Technical Support
Integration
Sharepoint
Pmp
It Management
Software Documentation
Project Management
It Operations
Bmc Remedy
Process Improvement
Help Desk Support
Networking
Leadership
Crm
Business Intelligence
Change Management
System Deployment
Network Administration
Microsoft Exchange
System Administration
Information Technology
Service Desk
Enterprise Software
Infrastructure
Management
Databases
Business Process Improvement

Interests:

Saas
Information Technology
Lean Six Sigma
Big Data
Itsm
Science and Technology
Business Intelligence
Itil
Data Visualization

Certifications:

Lean Six Sigma Black Belt
Itil Intermediate - Operational Support and Analysis
License Sr5313762
Kepner-Tregoe Resolve
Tableau Desktop 8 Qualified Associate
Electronic Data Systems (Eds)
Loyalist
Exin, License Sr5313762
Kepner-Tregoe

Experienced It Service Management Consultant

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Neil Brosnahan

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Industry:

Renewables & Environment