1059 Lauren Mcneill Loop APT E, Fayetteville, NC 28303
Work
Company:
Sykes
Dec 2014
Position:
Customer service/sales
Education
School / High School:
Wayne State College
2012
Specialities:
Master's in Business Administration
Skills
Listening • anticipating customers needs and solving... • strong navigation using multiple queue s... • quick thinker • excellent communication both verbal and ... • certified in excel • word • PowerPoint • access • typing/keyboarding. Over ten years custo... • clarify • system x • torch • directory • payment systems) human resources • Management • business administration • filing • high paced volume operator • datatel systems
Sykes Aug 2017 - Dec 2017
Certified Leap Trainer and Officer
Sykes Jul 2016 - Nov 2017
Senior Technical Trainer
Sykes Apr 2015 - Oct 2015
Subject Matter Expert
Sykes Apr 2015 - Oct 2015
Trainer
Sykes Dec 2014 - Apr 2015
Customer Service Representative
Education:
Wayne State College 2012 - 2014
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Fayetteville State University 2008 - 2010
Bachelors, Bachelor of Science, Business Administration, Management, Business Administration and Management, Healthcare
Skills:
Training Leadership Management Human Resources Coaching Customer Service Microsoft Access Team Leadership Public Speaking
Dec 2014 to 2000 Customer Service/SalesNdidi Sunday
Jan 2004 to 2000 CosmetologistAt Your Service Cleaning Company
Jan 2011 to Jun 2013 Business ManagerCumberland County Health Department Fayetteville, NC Aug 2010 to Dec 2010 InternLowes Fayetteville, NC Feb 2007 to Aug 2009 Cashier/Customer ServiceNatural Health Resource Center Fayetteville, NC Nov 2006 to Aug 2007 Natural Health AdvisorFTCC Fayetteville, NC May 2005 to Aug 2006 Financial Aide-Work Study
Education:
Wayne State College 2012 to 2014 Master's in Business AdministrationFayetteville State University Dec 2010 B.S in Business Administration/Healthcare Management
Skills:
Listening, anticipating customers needs and solving the problem the first time. Strong organizational and multitasking skill. Patience, strong navigation using multiple queue systems and screens to input information and research while listening to customer, quick thinker, excellent communication both verbal and written, certified in excel, word, PowerPoint, access, typing/keyboarding. Over ten years customer service interaction experience.Operating systems ( telegence, clarify, system x, torch, directory, payment systems) human resources,Management,business administration,filing, high paced volume operator, datatel systems,