Jun 2011 to 2000 Health Care Customer Service/Referral SpecialistGOOD SAMARITAN HOSPITAL Downers Grove, IL Jan 2011 to Feb 2011 PhlebotomistGLENSIDE PUBLIC LIBRARY Glendale Heights, IL Sep 2003 to Jun 2009 Circulation Desk Clerk
Education:
COLLEGE OF DUPAGE Glen Ellyn, IL 2010 to 2012 Studied Phlebotomy/12-Lead EKGCOLUMBIA COLLEGE CHICAGO Chicago, IL 2005 to 2008 Bachelor of Arts earned May 2008 in Film and Video
Skills:
Enter demographic and screening information from a requesting physician office or rendering facility via telephone into the preauthorization computer system; screen preauthorization requests using approved criteria and guidelines; identify and appropriately refer cases to preauthorization nurses and physicians for clinical review; provide information to referring/rendering physician offices and network imaging centers regarding program requirements; maintain current personal client files updated with the most current client fact sheets provided; monitor department voicemail and process preauthorization requests in accordance with departmental guideline; maintain telephone service standards in accordance with departmental goals; demonstrate a working knowledge of medical terminology including spelling and context; detail oral and written communications skills required; excellent computer skills, solid typing speed and accuracy and ability to navigate through systems