Liberty Mutual Insurance
Bodily Injury Claims Team Manager
Liberty Mutual Insurance Jan 2016 - Oct 2017
Senior Claims Resolution Specialist I
Liberty Mutual Insurance Apr 2012 - Jan 2016
Senior Training Specialist- Curriculum Development and Countrywide Deployment
Liberty Mutual Insurance Dec 2009 - Apr 2012
Business Quality Assurance Analyst
Liberty Mutual Insurance Jan 2011 - May 2011
Senior Business Analyst
Education:
Southern New Hampshire University 2011 - 2012
Southern New Hampshire University 2008 - 2011
Masters, Business Administration
Boston College 2003 - 2007
Bachelors, Bachelor of Science, Leadership, Marketing, Business Management, Management
Presentation of Mary Academy
Southern New Hampshire University
Master of Business Administration, Masters, Human Resources, Business
Skills:
Training Insurance Management Employee Training Process Improvement Human Resources Property and Casualty Insurance Customer Service Project Management Coaching Crm Claim Quality Assurance Business Process Improvement Negotiation Leadership Fluent Spanish Performance Management Training Delivery Teamwork Employee Benefits Customer Relationship Management Claims Management