Nancy Waltz Brown

Nancy Brown Washington, DC

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Work:

U.S. Department of Transportation, Federal Railroad Administration (FRA)

Sep 2006 to 2000
Human Resources Specialist United States Department of Agriculture Farm Service Agency (UDSA)
Washington, DC
Oct 2005 to Jun 2006
Human Resources Specialist (Employee Relations Specialist) Human Resource SpecialistWashington, DC
Feb 2003 to Sep 2005

Education:

Howard University
Washington, DC
May 2005
Master of Public Health in Negotiation University of Baltimore
Baltimore, MD
Dec 2002
Master of Science in Industrial Organizational Psychology

Nancy Brown Washington, DC

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Work:

World View Christian Center

Sep 2014 to 2000
Teacher Assistance Massive Entertainment Company

Aug 2013 to 2000
Security Officer September Jet Services Inc
Washington, DC
Aug 2012 to Jul 2013
Concession Stand Manager EBED Community Improving Inc
Lanham, MD
Nov 2009 to Jan 2010
Receptionist Becky's Hair Salon
Oxon Hill, MD
Dec 2006 to Apr 2008
Shampoo Assistant

Education:

Bowie State University
Aug 2010
Bachelor of Science in Biology Friendly High School
Fort Washington, MD
May 2010
High School Diploma

Skills:

Skills Routinely checked identification of patrons purchasing alcoholic beverages. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained a consistent, regular attendance record. Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes. Set up storeroom and work areas to allow easy access to stock items. Accurately recorded sales, made correct change and prepared charge slips for guests. Effectively and calmly resolved situations with intoxicated guests. Built guest satisfaction and enjoyment. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Entered orders into the computer system quickly and in proper sequence. Stored back-up supplies needing refrigeration for later use. Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas. Wiped down counter areas, sinks and floors to maintain a clean and safe work station. Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service. Accurately counted and provided change as necessary. Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team. Cleaned and stocked coffee and condiment areas. Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery. Obtained customer payment promptly and politely. Conducted product inventory. Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and sterilized equipment and facilities Filled beverage and ice dispensers Greeted each customer with friendly eye contact Kept ice bins filled Prepared food items