Minna Cross from Dublin, OH

Minna Cross Phones & Addresses

Dublin, OH
Columbus, OH

Work

Company:

Tangoe
Jan 2014 to Apr 2015
Position:

Associate and senior helpdesk specialist

Education

School / High School:

Kent State University
2005 to 2006
Specialities:

Computer Science, Physics

Skills

Troubleshooting • Telecommunications • Team Leadership • Technical Support • Microsoft Office • Management • Training • Business Process Improvement • Salesforce.com • Microsoft Excel • Customer Satisfaction • Contact Centers • Forecasting • Scheduling • Incontact • Verint Software • Call Centers • Process Improvement • Databases • Quality Assurance • Intraday • Help Desk Support • Service Desk Support • Wireless • System Deployment • Organizational and Writing Skills • Cross Cultural Communication Skills • Creative Problem Solving • Data Analysis • Strategic Planning • Teaching Skills • Prioritization Skills • Multitasking • Interpersonal Skills • Root Cause Analysis • Root Cause Problem Solving • Deadline Oriented • Nice Iex Workforce Management

Languages

English • French

Industries

Telecommunications

Resumes

Wfm Scheduler And Iex Administrator At Tangoe

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Location:

Columbus, OH

Industry:

Telecommunications

Work:

Tangoe Jan 2014 - Apr 2015
Associate and Senior Helpdesk Specialist
Tangoe Jan 2014 - Apr 2015
Wfm Scheduler and Iex Administrator at Tangoe
Teleperformance, Usa Feb 2013 - Jan 2014
Technical Support Supervisor
Teleperformance, Usa Jul 2011 - Feb 2013
Technical Support Agent

Education:

Kent State University 2005 - 2006

Skills:

Troubleshooting
Telecommunications
Team Leadership
Technical Support
Microsoft Office
Management
Training
Business Process Improvement
Salesforce.com
Microsoft Excel
Customer Satisfaction
Contact Centers
Forecasting
Scheduling
Incontact
Verint Software
Call Centers
Process Improvement
Databases
Quality Assurance
Intraday
Help Desk Support
Service Desk Support
Wireless
System Deployment
Organizational and Writing Skills
Cross Cultural Communication Skills
Creative Problem Solving
Data Analysis
Strategic Planning
Teaching Skills
Prioritization Skills
Multitasking
Interpersonal Skills
Root Cause Analysis
Root Cause Problem Solving
Deadline Oriented
Nice Iex Workforce Management

Languages:

English
French