Skills:
MANAGEMENT Oversee activities directly related to selling products and providing services. Direct and coordinate activities of businesses concerned with the production, pricing, sales, or distribution of products. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. BOOKKEEPING Check figures, postings, and documents for correct entry, mathematical accuracy and proper codes. Operate computers programmed with accounting software to record, store and analyze information. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Access computerized financial information to answer general questions as well as those related to specific accounts. ADMINISTRATIVE SUPPORT Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions and other activities. Complete and mail bills, contracts, policies, invoices and checks. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Compute, record and proofread data and other information, such as records or reports. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Open, sort and route incoming mail, answer correspondence and prepare outgoing mail. Review files, record and other documents to obtain information to respond to requests.