The Las Olas Company Dba Riverside Hotel Jan 2014 - Jan 2017
Guest Services Manager and Dockmaster
Gold Coast Concierge Association Jan 2014 - Jan 2017
President
Hilton Worldwide Nov 2012 - Nov 2013
Spa Manager
Hilton Worldwide Feb 2010 - Sep 2011
Front Office Supervisor | Manager on Duty
Hilton Worldwide Apr 2009 - Feb 2010
Sales Manager
Education:
Florida Atlantic University
Broward College
Skills:
Customer Service Strategic Planning Negotiation Editing Hospitality Spa Front Office Resorts Country Clubs Leadership Marketing Problem Solving Time Management Onq Nonprofits Coaching Marketing Strategy Team Leadership Project Planning Sales Team Building Hotels Management Concierge Services Luxury Hospitality Management Micros Hospitality Industry Property Management Systems Rooms Division Pre Opening Hotel Management Guest Service Management Tourism Customer Satisfaction Opera Hotel Booking Training Hiring Opening Hotels Leisure Outlook Guest Recovery Lodging Delphi Social Networking Recruiting Teamwork Open Table Operations Management
Languages:
English Spanish
Certifications:
Certified Hospitality Professional (Chp) (Link) Cpr & First Aid Certification Heartsaver Aed Certification Certified Hospitality Professional (Chp)