Wheels Up Oct 2013 - Dec 11, 2016
Senior Director, Member Services and Operations
Netjets Aug 2001 - Oct 2013
Project Manager, Operational Quality and Standards
Netjets Aug 2006 - Sep 2009
Service Quality Analyst
Mcleodusa 2001 - 2001
Account Executive
Sarcom 1998 - 2001
Global Education Management
Education:
Mount Vernon Nazarene University 2003 - 2007
Bachelors, Bachelor of Business Administration, Business Administration, Management, Business Administration and Management
Skills:
Process Improvement Training Leadership Aviation Coaching Management Airlines Team Leadership Aircraft Aerospace Business Process Improvement Strategic Planning Customer Service Team Building Program Management Project Management Operations Management Customer Satisfaction Account Management Analysis Project Planning Logistics Quality Assurance Contract Negotiation Vendor Management Conflict Resolution Sales Management Change Management Supervisory Skills Business Analysis Leadership Development Call Center Process Scheduler Workshop Facilitation Troubleshooting Call Centers
vCIO at JSP Consulting/Computer Gallery, Owner at Infotech Solutions Group
Location:
Palm Desert, California
Industry:
Information Technology and Services
Work:
JSP Consulting/Computer Gallery - Palm Desert, CA since Jun 2010
vCIO
Infotech Solutions Group since Jan 2000
Owner
KDI Elements Aug 2005 - Jun 2010
Director IT
Pendleton Consulting Oct 2002 - Jul 2005
IT Manager
ESP Consulting - Palm Springs, CA Nov 1998 - Sep 2002
Lead IT Consultant and Project Manager
Education:
Santa Monica College 2012 - 2014
Associate of Arts (AA), Computer Science
College of the Desert 2000 - 2002
Keesler Technical Training Center 1992 - 1996
Skills:
Network Design Network Architecture Network Engineering Windows Server Exchange Server Project Management SQL SQL Server Hyper-V Virtualization VDI VMware Active Directory Remote Desktop Services Windows Deployment Services Windows Server Update Services Group Policy Distributed File Systems IIS App Fabric SharePoint Cloud Computing Storage Area Networks Clustering DHCP DNS TCP/IP Load Balancing Enterprise Backup Disaster Recovery Application Infrastructure ERP Financial Reporting Financial Accounting Key Performance Indicators Report Writing Business Intelligence Microsoft Exchange Office 365 Cluster WSUS
Certifications:
Microsoft Certified Information Technology Professional (MCTIP), Microsoft Microsoft Certified Solutions Associate (MCSA), Microsoft Microsoft Certified Technology Specialist (MCTS), Microsoft Microsoft Certified Professional (MCP), Microsoft MCITP: Enterprise Administrator on Windows Server 2008, Microsoft MCTS: Windows Server 2008 Active Directory, Configuration, Microsoft MCTS: Windows Server 2008 Network Infrastructure, Configuration, Microsoft MCTS: Windows Server 2008 Applications Infrastructure, Configuration, Microsoft MCTS: Windows 7 and Office 2010, Deployment, Microsoft MCTS: Windows Server 2008 R2, Server Virtualization, Microsoft MCTS: Microsoft SQL Server 2008, Impementation and Maintenance, Microsoft Programming in HTML5 with JavaScript and CSS3 Specialist, Microsoft
Googleplus
Michael Decastro
Work:
NetJets - Project Manager (2001-2011)
Education:
Mount Vernon Nazarene University - Business Administration