Humana
Workforce Management Professional
Fis Jun 2006 - Apr 2008
Forecaster and Scheduler
Jpmorgan Chase & Co. Aug 1991 - Nov 2005
Workforce Mgmt Professional
Education:
University of South Florida 1976 - 1978
Bachelors, Bachelor of Arts, Management
Skills:
Workforce Management Call Centers Telecommunications Vendor Management Customer Satisfaction Performance Management Business Process Improvement Forecasting Avaya Banking Call Center Process Scheduler Operations Management Contact Centers Ivr Customer Experience Business Analysis Process Improvement Workforce Planning Customer Retention Outsourcing Sales Training Analysis Leadership Cross Functional Team Leadership Team Building Crm Management Team Leadership Software Documentation Quality Assurance Change Management Program Management Access Insurance Coaching Risk Management