9450 W Cabela Dr APT 1114, Glendale, AZ 85305 • 623 907-2177
Work
Company:
Bobcares
Jun 2012
Position:
Technician support qc
Education
School / High School:
Tolleson Union High School
1996 to 1999
Skills
Customer Service • Team Management • Call Centers • Outsourcing • Management • Process Improvement • Change Management • Business Analysis • Operations Management • Vendor Management • Performance Management • Team Leadership • Strategic Planning • Service Delivery • Microsoft Word • Technical Support • Troubleshooting • Sales • Customer Satisfaction • Coaching • Customer Experience • Quality Assurance • Software Documentation • Inbound Marketing
Interests
Children • Civil Rights and Social Action • Science and Technology • Disaster and Humanitarian Relief • Human Rights • Animal Welfare • Arts and Culture • Health
Bobcares
Technician Support Qc
Endurance International Group Aug 2011 - Jun 2012
Technical Support Representative
Bank of America Feb 2008 - Aug 2011
Customer Service Representative
Ikon Office Solutions Jun 2006 - Feb 2008
Customer Service Representative
American Express Jun 2004 - Jun 2006
Merchant Services
Education:
Tolleson Union High School 1996 - 1999
Tolleson Union High School 1995 - 1999
Skills:
Customer Service Team Management Call Centers Outsourcing Management Process Improvement Change Management Business Analysis Operations Management Vendor Management Performance Management Team Leadership Strategic Planning Service Delivery Microsoft Word Technical Support Troubleshooting Sales Customer Satisfaction Coaching Customer Experience Quality Assurance Software Documentation Inbound Marketing
Interests:
Children Civil Rights and Social Action Science and Technology Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture Health