Hotel Operations • Workplace Readiness skills certification • Customer Service skills certification • Certified Hospitality Supervisor • American Hotel & Lodging Association • Microsoft Excel
Deloitte Nov 2015 - Jul 2018
Training Lead
Parker Poe Adams & Bernstein Llp Nov 2015 - Jul 2018
Training Specialist
Westin Hotels & Resorts Jan 2014 - Oct 2015
Service Express and Rapid Resp Supervisor
Residence Inn Apr 2013 - Jan 2014
Front Desk
Ann Inc. (Parent Company of Ann Taylor, Loft & Lou & Grey) Oct 2011 - Apr 2013
Sales Associate
Education:
Johnson & Wales University 2015 - 2016
Master of Science, Masters, Human Resources Management
Johnson & Wales University 2012 - 2015
Bachelors, Bachelor of Science, Tourism, Management
Howard University 2011 - 2012
Johnson & Wales University
Masters
Skills:
Customer Service Hospitality Hospitality Industry Microsoft Office Hotels Front Office Customer Satisfaction Communication Time Management Teamwork Telephone Skills Team Leadership Event Management Event Planning Hospitality Management Organization Skills Professional Ethics Conflict Resolution Creative Writing Staff Development Typing Social Listening Member Relations Enrollment Services Phone Etiquette
Oct 2011 to 2000 Stylist/Sales AssociateOcean Sands Resort
Jul 2009 to Aug 2011 Pool/Spa/ Activities AttendantDairy Queen
Apr 2008 to Nov 2008 Cashier
Education:
Johnson & Wales University Charlotte, NC 2011 to 2015 BS in Hospitality Management
Skills:
Hotel Operations, Workplace Readiness skills certification, Customer Service skills certification, Certified Hospitality Supervisor, American Hotel & Lodging Association, Microsoft Excel