Windstream Communications
Staff Manager - Partner Performance
Mcleodusa Mar 1996 - Feb 2008
Customer Service Manager
Windstream Communications Mar 1996 - Feb 2008
Staff Manager Customer Care
U.s. Bank 1994 - Mar 1996
Personal Banker
Mci Telecommunications Corporation Apr 1993 - 1994
Outbound Sales Representative
Education:
Kirkwood Community College 1992 - 1995
Skills:
Telecommunications Call Centers Team Leadership Project Management Customer Retention Event Planning Business Process Improvement Recruiting and Hiring Quality Assurance Business Analysis Auditing Six Sigma Yellow Belt Voice Over Ip Multiprotocol Label Switching Managed Services Wireless Technologies Telephony Customer Service Employee Engagement Management T1 Sip Trunking Employee Management Sd Wan Broadview Office Suite Root Cause Analysis Data Analysis Communication Customer Satisfaction Customer Loyalty Personal Banking Outbound Sales Leadership Business Process Customer Experience Business Continuity Planning Microsoft Office