Convergys
Operations Manager
Stream Global Services
Dell Technical I.t Manager
Metlife Insurance Nov 2005 - Jun 2009
Insurance Implementation
Metlife Insurance Oct 2005 - Jun 2009
Implementation Specialist Ii
Chase Jan 1997 - Oct 2005
Operations Capacity Analyst
Education:
New Horizons Computer Learning Center 2009 - 2009
University of Phoenix 2004 - 2007
Bachelors, Bachelor of Arts, Business Management, Business
Computer Career Center 1999 - 2000
Laguardia Community College
Skills:
Call Centers Management Technical Support Customer Satisfaction Training Process Improvement Performance Management Customer Service Project Management Sales Troubleshooting Customer Experience Time Management Crm Microsoft Office Analysis Business Analysis Call Center Insurance Finance Risk Management Data Analysis Negotiation
Interests:
Football Family Events Baseball Reading Network Technology Weight Lifting Hockey Management Styles
2009 to 2000 MANAGER OF TECHNICAL SUPPORTJP MORGAN CHASE & COMPANY Tampa, FL 1997 to 2005 OPERATION CAPACITY ANALYST/CHASE AUTOMOTIVE FINANCE CORPORATION
Education:
UNIVERSITY OF PHOENIX LAGUARDIA COMMUNITY COLLEGE Tampa, FL Bachelor of Arts in Business Management