University of Phoenix 2013 - 2015
Masters, Master of Arts, Teaching, Education
University of Phoenix 2011 - 2013
Bachelor of Applied Science, Bachelors, Business Administration, Applied Science, Management, Business Administration and Management
Rochester Institute of Technology
Skills:
Call Center Program Management Call Centers Management Customer Satisfaction Performance Management Customer Experience Recruiting Training Process Improvement Vendor Management Process Scheduler Customer Service Workforce Management Coaching Leadership Erp Forecasting Team Building Strategic Planning Change Management Strategy Analysis Business Process Improvement
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