Centurylink Sep 1, 2011 - Feb 1, 2012
Technician Support
Accent Marketing Jul 1, 2006 - Mar 1, 2009
Operator
Jul 1, 2006 - Mar 1, 2009
Customer Service Specialist
Education:
University of Louisiana at Monroe 2006 - 2008
West Monroe High School 2000 - 2004
Skills:
Troubleshooting Telecommunications Call Centers Networking System Administration Customer Service Computer Hardware Vendor Management Leadership Management Technical Support Disaster Recovery Windows Software Documentation Team Building Cloud Computing Team Leadership Customer Satisfaction Training Tcp/Ip Security Data Center Wireless Microsoft Office Strategic Planning Voip Integration Cisco Technologies Sdlc Linux Databases Unix Public Speaking Ip Sql Mpls Requirements Analysis Ethernet Software Development Network Design Virtualization
TeleTech West Monroe, LA Mar 2012 to Jan 2014 Customer Service RepresentativeEntergy West Monroe, LA Aug 2012 to Nov 2012 Outage Customer RepresentativePrism TV Internet and Voice
Sep 2011 to Feb 2012 CenturyLink Prism Help DeskAccent Marketing Monroe, LA Oct 2006 to Jun 2008 Customer Service RepresentativeKey Tech Communications Monroe, LA Nov 2006 to Sep 2007 OperatorRuss Shoemaker
Aug 2005 to May 2007 Veterans Service Representative
Education:
University of Louisiana at Monroe Monroe, LA 2005 to 2007 2015 in Computer Info Systems