Servicenow
Itsm Principal Technical Consultant
Bank of America Sep 1999 - Apr 2014
System Analyst
Education:
The University of Texas at Dallas 1999 - 2001
Master of Science, Masters, Management
Utah State University 1988 - 1990
Master of Science, Masters, Civil Engineering
Skills:
It Service Management Pmp Itil V3 Foundations Certified Requirements Analysis Requirements Gathering Functional Requirements System Requirements Performance Testing Performance Improvement Software Project Management Bmc Accredited Remedy Administrator Ibm Tivoli Servicenow