Flagstar Bank
Communications Change Management Specialist
Millennium Digital Media Aug 2000 - Oct 2005
Customer Servce Supervisor
Aug 2000 - Oct 2005
Bank Officer
Education:
Lansing Eastern High School
Northeastern University
Bachelors, Bachelor of Science, Communications
Skills:
Corporate Communications Technical Writing Customer Experience Business Analysis Process Improvement Customer Service Copy Editing Proofreading Written Correspondence Customer Experience Management Reporting and Analysis Complaint Management Customer Surveys Survey Design Customer Satisfaction Product Launch Project Coordination Team Management Banking Mortgage Servicing Software Documentation Editing Risk Management Management Leadership Call Centers Training Business Process Improvement Contact Centers Microsoft Office