Digital Hands - Tampa, FL since May 2012
Director, Customer Care
Lynne Baron Consulting, Inc. - Tampa, FL Jan 2011 - May 2012
Principal
PricewaterhouseCoopers Aug 1993 - Dec 2010
IT Director, Solutions Support
PricewaterhouseCoopers Aug 1993 - Jul 1998
Director, Strategic Technology Group
Standard & Poor's Feb 1991 - Aug 1993
Director, Systems and Technology
Education:
New York University Graduate School of Business
MBA, Marketing and Finance
McGill University
BA, Psychology
Skills:
Knowledge Management Vendor Management Team Building Metrics Business Process Re-engineering Training Recruiting Staff Management Benchmarking IT Outsourcing Quality Management ITIL Process Improvement Call Center IT Service Management IT Management Business Strategy Thought Leadership Customer Experience Performance Measurement Salesforce.com Account Management Project Management Technical Writing Customer Service IT Strategy Technical Support Call Centers Business Process Improvement