Lori M Brown

US Patent:

7099449, Aug 29, 2006

Filed:

Jan 15, 2002

Appl. No.:

10/047298

Inventors:

Carl E. Rogers - Lenexa KS, US
Joseph Brent Donelan - Olathe KS, US
Lori L. Brown - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Xinjia Ma - Overland Park KS, US
Steven R. Marah - Olathe KS, US
Jeffrey A. Bell - Olathe KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 3/42
H04L 12/56
H04M 1/64
H04M 15/06

US Classification:

37921101, 379 8821, 37914201, 370426

Abstract:

In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system. The switching system routes the call to a second destination in response to the second destination routing instruction.

US Patent:

7106847, Sep 12, 2006

Filed:

Jan 15, 2002

Appl. No.:

10/047341

Inventors:

Carl E. Rogers - Lenexa KS, US
Joseph Brent Donelan - Olathe KS, US
Lori L. Brown - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Xinjia Ma - Overland Park KS, US
Steven R. Marah - Olathe KS, US
Jeffrey A. Bell - Olathe KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 3/42

US Classification:

37921101, 37922107, 379229, 370426

Abstract:

In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from a caller over the call in response to the prompt message, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a destination processor, processes a destination routing code from the destination processor to determine a destination routing instruction, and transfers the destination routing instruction to the switching system. The switching system routes the call to a destination in response to the destination routing instruction.

US Patent:

7826606, Nov 2, 2010

Filed:

Jun 22, 2006

Appl. No.:

11/473574

Inventors:

Carl E. Rogers - Lenexa KS, US
Joseph Brent Donelan - Olathe KS, US
Lori L. Brown - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Xinjia Ma - Overland Park KS, US
Steven R. Marah - Olathe KS, US
Jeffrey A. Bell - Olathe KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 3/42
H04L 12/56
H04M 1/64
H04M 15/06

US Classification:

37921101, 379 8821, 37914201, 379426

Abstract:

A telecommunication network comprises a switching system configured to route a call to a service platform, the service platform configured to transfer a prompt message over the call, collect caller-entered information from a caller over the call in response to the prompt message, and transfer the caller-entered information to a call processing system in the telecommunication network, the call processing system configured to transfer the caller-entered information to a destination processor at a call center, process a destination routing code from the destination processor to determine a destination routing instruction, and transfer the destination routing instruction to the switching system, and the switching system further configured to route the call to a destination in response to the destination routing instruction.

US Patent:

7844043, Nov 30, 2010

Filed:

Jul 24, 2006

Appl. No.:

11/459498

Inventors:

Carl E. Rogers - Lenexa KS, US
Joseph Brent Donelan - Olathe KS, US
Lori L. Brown - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Xinjia Ma - Overland Park KS, US
Steven R. Marah - Olathe KS, US
Jeffrey A. Bell - Olathe KS, US

Assignee:

Sprint Communications Company L.P. - Overland Park KS

International Classification:

H04M 3/42

US Classification:

37921101, 37922107, 379229, 370426

Abstract:

In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from a caller over the call in response to the prompt message, and transfers the caller-entered information to a call processing system. The call processing system transfers the caller-entered information to a destination processor, processes a destination routing code from the destination processor to determine a destination routing instruction, and transfers the destination routing instruction to the switching system. The switching system routes the call to a destination in response to the destination routing instruction.

US Patent:

7263177, Aug 28, 2007

Filed:

Jul 9, 2004

Appl. No.:

10/888201

Inventors:

Thomas L. Paterik - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Michael C. Kreamer - Flower Mound TX, US
Lori Lynne Brown - Kansas City MO, US

Assignee:

Sprint Spectrum L.P. - Overland Park KS

International Classification:

H04M 11/06

US Classification:

379 8818, 379 9317, 37926509, 370353

Abstract:

First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e. g. , automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.