AltaLink since 2012
Manager, Customer Service
SNC-Lavalin - Calgary 2012 - 2012
Contractor, Contract Administration
Direct Energy 2009 - 2012
Program Director, Mass Markets
Direct Energy 2006 - 2009
Director, Alberta Regulated & Competitive Business
Direct Energy 2004 - 2006
Manager, Business Performance
Education:
Lakehead University
BA
The University of Calgary
Certificate in Management, Marketing
Skills:
Change Management Vendor Management Business Process Improvement Project Management Business Analysis Strategy Program Management Management Business Intelligence Leadership Strategic Planning Outsourcing CRM Operations Management Business Process Process Improvement PMO
Honor & Awards:
- Rewarded and recognized for collaboration, teamwork and delivery of a contract reprice / negotiation worth $17m
- Rewarded and recognized for a collaborative customer care and billing benchmark study program