Verizon Jan 2002 - Dec 2008
Operations Manager
Verizon Jan 1999 - Dec 2001
Dispatch Resource Center Manager
Verizon Communications - Albany, NY Dec 1997 - Jan 1999
Business Expediter
Verizon - Albany, NY Nov 1996 - Dec 1997
Quality Analyst
Education:
Siena College 1982 - 1986
BS, Marketing & Management
Skills:
Cross Functional Team Leadership Process Improvement Leadership Management Team Leadership Call Centers Project Management Integration Analysis Business Strategy Customer Service Policy Databases Microsoft Excel Telecommunications Voip Wireless Managed Services